FAQs

Frequently Asked Questions

If I call SoCal Plumbers 911, what should I expect?

You can expect fast and friendly service from our team. We’ll connect you to the right professional plumber based on your situation and location. Our licensed and insured plumbing technicians are ready to help all over Southern California, including Los Angeles, Orange County, the San Fernando Valley, San Gabriel Valley, Bakersfield and Inland Empire. Your complete satisfaction with our service is fully guaranteed – 100%. We guarantee that our trained plumbing experts will get the job done the first time, and we’ll do everything we can to keep you 100% satisfied.

What are your prices?

It varies based on your situation and needs. At SoCal Plumbers 911 network, we have a full disclosure policy. Once we assess the situation, we’ll estimate the costs and provide you with options before we begin the work.

Where are you located?

Our network spans across all Southern California. When you call us at 877-758-6237, let us know your location and zip code so we can direct you to a local expert. We serve your area with the most affordable, experienced and dedicated plumbers. Our proven team of licensed and insured plumbing technicians is ready to help all over Southern California, including Los Angeles, Orange County, the San Fernando Valley, San Gabriel Valley, Bakersfield and Inland Empire.

Do you work on the weekends?

Yes, we have technicians on call 24/7/365. When you call us at 877-758-6237, let us know your location and zip code so we can direct you to a licensed and insured plumbing technician that is ready to help.

Are all plumbers licensed?

They should be, but this isn’t always the case. Most states require plumbers to obtain the proper training and certification before practicing their trade. Licensing prevents incapable people from doing more harm than good. We highly recommend that anyone you use for your plumbing repairs be licensed and experienced. That won’t be an issue with SoCal Plumbers 911, as we’ve done this critical screening for you.

The water is running and it won’t stop. What can I do?

First, locate the main shutoff valve to stop the water flowing. Then, call us at 877-758-6237, let us know your location and zip code so we can send a professional plumber to diagnose the source of the problem and fix it. If you are not sure where to find the shutoff valve, read our blog on that very topic.

Should I switch to a tankless water heater?

It may be a good idea. There are certainly many benefits in doing so, including lower energy bills. Our plumbing professionals can determine if your home or business is a good fit for a tankless water heater. With these systems you’ll never have to worry about running out of hot water again.

My hot water heater tank is leaking. What should I do?

There could be several causes for this, some serious and some less so. A worn pressure release valve might cause a leak, or with an older unit it may result from corrosion, and a new hot water heater may be needed. Our licensed and insured plumbing technicians will determine whether repair or replacement is recommended.

How can I stop my toilet from running?

We know that’s a set-up to a punch line, but we know you don’t have time for jokes. The problem could be a defective flapper seal, or a tangled lift chain. If you have some do-it-yourself experience you can find replacement parts at your local home improvement store. Or just give us a call.

What size water heater is best for my home?

When homeowners replace water heaters they typically just find one with the same sized tank as the one that was installed previously. However, this could be a good time to consider a larger unit, especially if you occasionally run out of hot water before your shower or washing machine cycle is complete. Our technicians can take your usage into account and recommend the best model and tank size for your home.

What does “hard water” and “soft water” mean?

Water is described as hard when it contains dissolved minerals such as calcium or magnesium. It’s safe for people but it’s not great for your pipes, and it can cause spots to form on glasses in your dishwasher and white solids to form on showerheads. Adding a water softener can alleviate these issues by removing the mineral deposits. Our technicians can recommend the best water softener for your home.

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